Signing the “Charter of Financial Consumption Dispute Mediation” implies that institutions agree to be members of the “Mediation Scheme for Financial Consumption Disputes”. When financial consumption disputes which are within the scope of the Scheme arise, mediation services provided by the World Trade Center Macau Arbitration Center will be adopted as the first priority to resolve them. Other methods or court litigations will only be considered in case mediation fails to resolve the disputes.

Member institutions of the “Mediation Scheme for Financial Consumption Disputes” are listed below:

The Macau Association of Banks
Macau Insurers' Association
Banks incorporated in Macau
Tai Fung Bank Limited
OCBC Wing Hang Bank Limited
Delta Asia Bank Limited
Industrial and Commercial Bank of China (Macau) Limited
Luso International Banking Limited
Banco Comercial de Macau, S.A.
The Macau Chinese Bank Ltd.
Banco Well Link, S.A.
Banco Nacional Ultramarino, S.A.
Ant Bank (Macao) Limited
Macao Development Bank Limited
Branches of banks incorporated overseas
The HongKong & Shanghai Banking Corp. Limited
DBS Bank (Hong Kong) Limited
Bank of China Limited
Citi bank,N.A.
Standard Chartered Bank
China Guangfa Bank Co., Ltd.
Bank SinoPac Company Limited
Chong Hing Bank Limited
The Bank of East Asia Limited
Hang Seng Bank Limited
China CITIC Bank International Limited
Bank of Communications Co., Ltd.
Banco Comercial Português, S.A.
First Commercial Bank, Ltd.
CMB Wing Lung Bank, Limited
Hua Nan Commercial Bank, Ltd.
China Construction Bank Corporation
Agricultural Bank of China Limited
Industrial and Commercial Bank of China Limited
Haitong Bank

Other credit instiutions
Caixa Económica Postal (Postal Savings Office)
Macau Pass S.A.
Life Insurers
AIA International Limited
China Life Insurance (Overseas) Co. Ltd.
AXA China Region Ins. Co. (Bermuda) Ltd.
Manulife (International) Ltd.
Tahoe Life Insurance Company (Macau) Limited
Fidelidade Macau Life - Insurance Company Limited
FWD Life Insurance Company (Macau), Ltd.
YF Life Insurance International Limited
Luen Fung Hang Life Limited
HSBC Life (International) Ltd.
China Taiping Life Insurance (Macau) Company Limited
Non-Life Insurers
AIG Insurance Hong Kong Limited (Macau Branch)
Asia Insurance Company Ltd.
MSIG Insurance (Hong Kong) Ltd.
China Taiping Insurance (Macau) Company Limited
Luen Fung Hang Insurance Company Ltd.
Macau Insurance Company Ltd.
Min Xin Insurance Company Ltd.
Delta Ásia Insurance Ltd
QBE General Insurance (Hong Kong) Ltd.
Chubb Insurance Macau Limited
Fidelidade Macau- Insurance Company Limited
Berkshire Hathaway Specialty Insurance Company
AXA General Insurance Hong Kong Limited 
The People’s Insurance Company of China (Hong Kong) Limited
Finance companies
ICBC(Macau) Capital Limited
Money changers
Soi Cheong Money Changer Limited
Tong Lei Money Changer Limited
Lisboa Money Exchange Limited
International Express (Exchanger) Limited
P & W, Money Changer Limited
Asia Exchange Shop Limited
Sun Fu Lon Money Exchange Limited
Chong Wa (Macau) Money Exchange Limited
First International Resources (Macau) Money Changer Limited
World Round Money Exchange Limited
Wa Iong Money Exchange Company Ltd.
Remittance companies
BDO Remit (Macau) Limited.
Pacific Ace (Macau) Remittance Limited
Global Remittances Company Limited  

Financial intermediaries
Haitong International Securities Company Limited
Everbright Securities Investment Services (HK) Limited
Payment service institutions
Uepay Macao Limited
Financial Leasing Companies
Zhu Kuan (Macao) International Financial Leasing Company Limited 
ICBC Financial Leasing Macao Company Limited
Other Financial Institutions Incorporated in Macao
Chongwa (Macao) Financial Asset Exchange Co., Ltd.
Private Pension Fund Managers
ICBC (Macau) Pension Fund Management Company Limited
Macau Pension Fund Management Company Limited

Last revision: 2022-09-16 15:37:13