(853)28568288 general@amcm.gov.mo

中文 Português English
Monetary Authority of Macao
Monetary Authority of Macao
  • 中文 Português English
  • About AMCM
    • - History
    • - Goals
    • - Organisation Structure
    • - Related Organizations and Institutions
    • - Holidays
    • - Recruitment
    • - Contact us
    • - Performance Pledge
    • - Annual Events
    • - Statement on Collection of Personal Information
  • News and Announcements
    • - Press Releases
    • - Promotional Videos
    • - Mediation scheme for financial disputes
    • - Information relating to the situation caused by typhoon
    • - International Securities Identification Number (ISIN)
  • Banking Sector
    • - Introduction
    • - Institutions List
    • - Complaint Handling
    • - License Application
    • - Rules and Guidelines
  • Other Financial Institutions
    • - Introduction
    • - Institutions List
    • - Complaint Handling
    • - License Application
    • - Rules and Guidelines
    • - Foreign investment funds
  • Financial Information
    • - Interbank Middle Rates
    • - MOP Overnight Index Average（MONIA）
    • - Macau Interbank Offered Rate (MAIBOR)
    • - AMCM Base Rate
    • - Financial Reports
  • Insurance Sector
    • - Introduction
    • - List of Institutions
    • - Insurance Intermediaries
    • - Rules and Guidelines
    • - Authorisation Procedures
    • - Insurance Products and Private Pension Funds
    • - Compulsory Professional Liability Insurance for Healthcare Providers
    • - Handling of Complaints
    • - Statistics
  • Research & Statistics
    • - Research & Publications
    • - Statistics
    • - Annual Reports
    • - Email Notification Service
  • Currency
    • - Currency in Circulation in Macao
    • - Commemorative Coins
    • - Free circulation coin exchange service
  • About AMCM
    • History
    • Goals
    • Organisation Structure
    • Related Organizations and Institutions
    • Holidays
    • Recruitment
    • Contact us
    • Performance Pledge
    • Annual Events
    • Statement on Collection of Personal Information
  • News and Announcements
    • Press Releases
    • Promotional Videos
    • Mediation scheme for financial disputes
    • Information relating to the situation caused by typhoon
    • International Securities Identification Number (ISIN)
  • Banking Sector
    • Introduction
    • Institutions List
    • Complaint Handling
    • License Application
    • Rules and Guidelines
  • Other Financial Institutions
    • Introduction
    • Institutions List
    • Complaint Handling
    • License Application
    • Rules and Guidelines
    • Foreign investment funds
  • Financial Information
    • Interbank Middle Rates
    • MOP Overnight Index Average（MONIA）
    • Macau Interbank Offered Rate (MAIBOR)
    • AMCM Base Rate
    • Financial Reports
  • Insurance Sector
    • Introduction
    • List of Institutions
    • Insurance Intermediaries
    • Rules and Guidelines
    • Authorisation Procedures
    • Insurance Products and Private Pension Funds
    • Compulsory Professional Liability Insurance for Healthcare Providers
    • Handling of Complaints
    • Statistics
  • Research & Statistics
    • Research & Publications
    • Statistics
    • Annual Reports
    • Email Notification Service
  • Currency
    • Currency in Circulation in Macao
    • Commemorative Coins
    • Free circulation coin exchange service

  • About AMCM

    • - History
    • - Goals
    • - Organisation Structure
    • - Related Organizations and Institutions
    • - Holidays
    • - Recruitment
    • - Contact us
    • - Performance Pledge
    • - Annual Events
    • - Statement on Collection of Personal Information

  • News and Announcements

    • - Press Releases
    • - Promotional Videos
    • - Mediation scheme for financial disputes
    • - Information relating to the situation caused by typhoon
    • - International Securities Identification Number (ISIN)

  • Banking Sector

    • - Introduction
    • - Institutions List
    • - Complaint Handling
    • - License Application
    • - Rules and Guidelines

  • Other Financial Institutions

    • - Introduction
    • - Institutions List
    • - Complaint Handling
    • - License Application
    • - Rules and Guidelines
    • - Foreign investment funds

  • Financial Information

    • - Interbank Middle Rates
    • - MOP Overnight Index Average（MONIA）
    • - Macau Interbank Offered Rate (MAIBOR)
    • - AMCM Base Rate
    • - Financial Reports

  • Insurance Sector

    • - Introduction
    • - List of Institutions
    • - Insurance Intermediaries
    • - Rules and Guidelines
    • - Authorisation Procedures
    • - Insurance Products and Private Pension Funds
    • - Compulsory Professional Liability Insurance for Healthcare Providers
    • - Handling of Complaints
    • - Statistics

  • Research & Statistics

    • - Research & Publications
    • - Statistics
    • - Annual Reports
    • - Email Notification Service

  • Currency

    • - Currency in Circulation in Macao
    • - Commemorative Coins
    • - Free circulation coin exchange service
Wechat ID: MacauAMCM
  • Home
  • About AMCM
  • Performance Pledge
  • Quality Reception Services
AAA

Performance Pledge

Our CommitmentService fulfillment of pledgesServices covered by the Performance PledgeAcknowledge receipt of the application for a financial institution / fund licenseSuggestions and ComplaintsEvaluation of the Degree of Satisfaction of the PublicContact InformationQuality Reception Services

Office Hours:

Monday to Thursday
(09:00 to 13:00 14:30 to 17:45)

Friday
(09:00 to 13:00 14:30 to 17:30)

Reception front desk
Meeting Room
Visitor car park
Accessible passage
Suggestion Box
Accessible lavatory

Criteria for the utilization of AMCM's facilities by the elderly, handicapped and pregnant

Last revision: 2015-12-09 18:54:54

 

  • About AMCM

    • - History
    • - Goals
    • - Organisation Structure
    • - Related Organizations and Institutions
    • - Holidays
    • - Recruitment
    • - Contact us
    • - Performance Pledge
    • - Annual Events
    • - Statement on Collection of Personal Information

  • News and Announcements

    • - Press Releases
    • - Promotional Videos
    • - Mediation scheme for financial disputes
    • - Information relating to the situation caused by typhoon
    • - International Securities Identification Number (ISIN)

  • Banking Sector

    • - Introduction
    • - Institutions List
    • - Complaint Handling
    • - License Application
    • - Rules and Guidelines

  • Other Financial Institutions

    • - Introduction
    • - Institutions List
    • - Complaint Handling
    • - License Application
    • - Rules and Guidelines
    • - Foreign investment funds

  • Financial Information

    • - Interbank Middle Rates
    • - MOP Overnight Index Average（MONIA）
    • - Macau Interbank Offered Rate (MAIBOR)
    • - AMCM Base Rate
    • - Financial Reports

  • Insurance Sector

    • - Introduction
    • - List of Institutions
    • - Insurance Intermediaries
    • - Rules and Guidelines
    • - Authorisation Procedures
    • - Insurance Products and Private Pension Funds
    • - Compulsory Professional Liability Insurance for Healthcare Providers
    • - Handling of Complaints
    • - Statistics

  • Research & Statistics

    • - Research & Publications
    • - Statistics
    • - Annual Reports
    • - Email Notification Service

  • Currency

    • - Currency in Circulation in Macao
    • - Commemorative Coins
    • - Free circulation coin exchange service

© 2022 Monetary Authority of Macao